Have Questions? We are here to help!

We know shopping online can sometimes create more questions than answers! At Cali Life Co., we make the entire process as clear and easy as possible, so the only question you'll need to ask is which styles to choose!

Click on the tabs below for frequently asked questions. If your question isn't answered here, please email us at support@calilifeco.com and we will be with you as soon as possible! 

Click on the following tabs for more information:

  • Exchanges & Returns
  • Repairs
  • Shipping
  • Warranty
  • Prescriptions
  • Products

Exchanges & Returns

You want something that fits, right? We want you with something that fits too! That's why we offer complimentary exchanges! 

I'm interested in an exchange or return. How do I go about that?
If your order doesn't fit just right, we are here to help! Simply complete our Exchange/Return Request Form (Link Below) to get started! 

What is your Return/Exchange Policy?

Terms for Exchanges:
To qualify for an exchange, your item must be in unused condition and have been purchased within the last 30 days or less. Sale Items are valid for Exchanges. Damaged items or items purchased more than 30 days ago do not qualify for exchange. Shipping is complimentary for exchanges!

Terms for Returns:
To qualify for a return, your item must be in unused condition and have been purchased within the last 7 days or less. There is a $5 re-stocking fee, and the customer is responsible for the return shipping. We apologize for the inconvenience, however sale items are not valid for returns. 

How long does it take for me to receive a refund?

We will refund your purchase within 2-3 business days from the product being received and inspected. You will receive a confirmation through our secured system automatically when it's being processed. Please allow an extra 2-3 business days for the funds to be returned to your account. 

Do I have to pay for shipping to return my item?
For refunds we do not cover the return shipping. For exchanges we do! 

Is there a restocking fee for returns?
Yes there is a $5 re-stocking fee for returns, which is waived for exchanges. The reason we have a restocking fee is because we donate to a community organization based on each purchase.


I need a repair, how can I get one?
We do offer repairs! If the repair is needed due to a manufacturing defect, the repair will be complimentary! For all other repairs, we offer low cost services. Most repairs range from $15-25, depending on the product, with a 2 week turnaround time. To start the process for a repair, please complete our repair request form below! We will be with you shortly!

Can you send me replacement lenses?
Yes, as long as we have the designs in stock. Replacement lenses cost $15. They are fairly simply to install, you can either do it yourself, take them to a local optician, or send us the frames and we can install them for you! Please complete the Repair Request Form below and we will be with you shortly!

Can you send me replacement nose pads?
Yes! Please complete the Repair Request Below so we can confirm which notepads you'll require. The fee is just $5.


How long does delivery take?
We ship via USPS within 1-2 business days of your order being placed! The USPS does everything they can to ensure a speedy and accurate delivery from there. Most customers report receiving their package faster than expected. USPS has experienced delays recently, so please expect between 3-6 business days total from when you placed your order.

My tracking info says that my package never left your facility. Is it still coming?
We work closely with the USPS to ensure accuracy in all aspects of shipping your orders, including the tracking information. With that being said, there have been occasions in recent months when the USPS doesn't scan each incoming package, which is what triggers the tracking updates. This is as frustrating for us as it is for you because we know it's being sent. ALL packages are sent within 1-3(max) business days. If you are not receiving tracking updates and it's been more than 3 days since your order, please be patient. Your package is coming! The only reason it wasn't scanned is because they had a truck running and wanted to get everything moving as quickly as possible.

How do I track my package?
Be sure to include your email at checkout, so you can receive a receipt with your tracking information. 

What if I put the wrong address in at checkout?
If you put the wrong address in at checkout, please use the question tab below to let us know right away! You can also email us at support@calilifeco.com. Sometimes our staff is very quick with fulfillment, so if you did put the wrong address unfortunately we are not responsible for sending to the wrong address, even if you notified us. But we will work with you on creating a solution, we want you to get your order!


Do you offer a Warranty?
At Cali Life Co., we offer 2 types of warranties. One is our 3 month Manufacturing Warranty that comes complimentary with all purchases. This covers defects from how the product was made and does not cover items damaged from misuse. The Second is our Lifetime Warranty which you can purchase at checkout. 

What does the Manufacturing Warranty cover?
Our Manufacturing Warranty covers any manufacturing defects caused from how the product was made. Examples being a faulty hinge, lose nosepiece, or bubbled lenses. It does not cover lost, stolen items, or items damaged from misuse. 

What does the Lifetime Warranty Cover?
Our Lifetime Warranty covers lost stolen or damaged items! If you purchase the Lifetime Warranty at checkout, you will pay just 25% of MSRP for a replacement! Repairs are complimentary, although not every damaged item can safely be repaired. Complete the Repair Request Form to get started (even if the item was stolen or lost). Terms and Conditions Apply. 

How do I activate the warranties?
Please complete the Online Repair Request form to get started. 

How do I know if my glasses are covered by the warranty?
You can check your receipt to see if you added it at checkout. Contact customer service at support@calilifeco.com if you aren't sure. 


Can the glasses come with prescription lenses?
All of our frames are RX ready! At this time we do not fulfill the prescription lenses in house, but you can order from us and take to your preferred optician for RX lenses!

Can I get RX Sunglasses and Clear Optical RX lenses?
Yes! When you take them to your eye doctor you can request either RX clear, sunglasses, bifocals, transition lenses... whichever you prefer!


Can I change the engraving on the temples?
Each piece comes with art engraved into the temples, which was cut specifically for that design. This means we are in most cases unable to exchange art.

Can I change the color of the lenses?
At this time the color and art combinations we have featured are sold as is.

I have a large face, which styles work for me?
Most of our products are one size fits all. Each pair comes with flexible spring hinges so they are designed for comfort! Our largest styles include Moss Beach, Yosemite, Gold Country, Volcanic, Volcanic Red, Volcanic Blue, and any of the Acetate + Wood Collection.

I have a small face, which styles work for me?
The smallest styles we carry are Point Loma and Glass Beach. Almost all of our designs will fit small, medium and large faces, and if they do not fit we do offer complimentary exchanges.

Do you make styles for men and women? 
Almost all of our styles are designed for both men and women.

Do the glasses come with a case?
Each sunglass comes with a microfiber pouch and a gift box.

Can I change the logo on the hats or jackets?
We can do custom work for hats and apparel with a minimum order of 20. Please email us at contact@calilifeco.com for more information!