Terms & Conditions

Returns & Exchanges
Every purchased item comes with a 90 day Manufacturer Warranty. This covers any defect caused from how the product was made. It does not cover damaged, scratched, or mis-used items. If you've received a defective item, please email photos to our customer service department at contact@calilifeco.com along with your proof of purchase. We will be happy to assist you!

Refunds
To be eligible for a refund, your item must be unused and in the same condition that you received it. Refunds are allowed within 7 days of purchase and require a receipt. Email contact@calilifeco.com immediately if you would like a refund so we can assist you further.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@calilifeco.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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